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Need some work on account restoring

hi, all. I used to play this wonderful game quite frequently. Unfortunately had to take a long break and have only returned now. I have a new device but unfortunatly my inactive facebook account is unrecoverable. I messeged support providing proof of ownership (screenshots, reciets, game id's). unfortunatly no matter how hard i prove its my account, i can never get it back. i know my account wasnt the best but it was a decent lvl and a good level at the time being around 26. now im forced to restart the game and all i have is a couple restored purchases aka a couple wildstones. When is this going to change so that players who have lost their accounts can actually have them returned to themselves?
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